Meet Your Team

Tracy is a lifelong resident of the Pensacola Area. She is a licensed Real Estate Broker in Florida since 1996 and in Alabama since 2013. Originally launching her career in real estate sales, she found a niche in property management. She oversaw the growth and development of the department from 160 managed units to over 1,000 units of furnished and unfurnished condos, townhomes, and single-family homes along the Florida and Alabama Gulf Coast. She formed the Jackson Hackett Group and Hometown Properties of the Gulf Coast with JoAnna to pursue her passion of helping real estate investors reach their goals with personalized service. She is a member in good standing of the National Association of Residential Property Managers. Served as the NARPM Pensacola Chapter’s President in 2013, and remains an active member on the Pensacola Chapter’s Board of Directors. Tracy is a member of the National Association of Realtors, Pensacola Association of Realtors, and Baldwin County Association of Realtors. Currently serving on the following committees with the Pensacola Association of Realtors: Professional Development Committee as the 2018 Chairperson, and a Volunteer Realtor with Navy Housing

At the ripe old age of 19, JoAnna set out to begin her real estate career, originally focusing on property management. Enjoying the relationships acquired and opportunities that the industry offered, she decided to advance her career by achieving her Florida Real Estate License and later obtained her Florida Broker’s License. After assisting in growing other management companies, JoAnna decided she would rather grow and earn for her family and family’s future. She felt strongly that she could provide better quality service to her clients outside of a constricting corporate environment. Sharing mutual concerns, she teamed up with her friend and fellow colleague, Tracy Jackson, and joined Keller Williams Realty Gulf Coast to focus on sales. Subsequently, they opened their own property management company, Hometown Properties of the Gulf Coast providing property management services. In turn, they have created a true full-service real estate solution for their clients. JoAnna has served in leadership roles for various organizations such as NARPM (National Association of Residential Property Managers), having served the last decade on the Pensacola Chapter Board as Director, Secretary, President Elect, and two terms as President. She also served on a NARPM National committee, assisting in convention planning. JoAnna previously served on the Community Relations Committee of the Pensacola Association of Realtors.

Grady keeps our day-to-day operations running smoothly. Since joining Hometown Properties in August 2024, he’s been the steady hand behind resident relations, maintenance coordination, vendor scheduling, and move-in/move-out timelines—communicating clearly so owners stay informed and residents feel taken care of.

A true Floridian at heart, Grady recharges with family time, ocean breezes, and warm sand. When he’s off the clock, you’ll catch him listening to podcasts and audiobooks, tinkering with electronics and small engines, and—because he’s a lifelong learner—studying history and real estate just for fun. He also loves visiting family in Molino, the small rural town where he spent much of his childhood on the farm.

Whether it’s troubleshooting a maintenance issue, planning an efficient turnover, or offering practical advice to protect your investment, Grady brings calm, care, and craftsmanship to every property he manages.

How I Started with HPGC: One of my most memorable experiences with HPGC actually began during my virtual interview. Tracy and JoAnna asked about my property maintenance knowledge, and with enthusiasm, I shared my background in areas such as lawn care, plumbing, and painting. Then, with perfect timing, I added: “And septic tank issues? Consider them handled!” The laughter that followed instantly broke the ice and left me confident that I had found the right fit. As I approach my 5th anniversary with the company this October 2025, I remain excited to contribute to and grow within this dynamic field of property management.

Something Personal: I am based in the sunny Philippines and have a deep passion for cooking and baking, having worked as a chef and caterer before transitioning into the Virtual Assistance world. Outside of work, I enjoy traveling—something I’ve missed since the pandemic but am now making plans to pursue again. One of my biggest goals is to take our son on his very first international trip next year to celebrate his birthday at Disneyland.

Born and raised in Pensacola, Kaylee is our resident local with a love for the city she calls home. From hidden gems and favorite restaurants to the best routes around town, she knows Pensacola inside and out.

Kaylee joined Hometown Properties in January 2023 after earning her B.A. in Communication, with a minor in Psychology, from the University of West Florida. She became a licensed Florida real estate agent later that year and has since grown into a role that blends marketing, leasing, and client experience.

As our Marketing and Leasing Manager, Kaylee is behind much of what you see from Hometown Properties. She creates listing content, photography, videos, social media, blog posts, market updates, and more. She also works directly with prospective residents, coordinating and conducting showings, answering questions, and helping guide applicants through the leasing process. Whether she’s behind the camera, meeting someone at a property, or putting together the next marketing campaign, her goal is to make the experience clear, welcoming, and seamless. 

Outside of work, Kaylee enjoys pilates and yoga, reality TV, trying local restaurants with her husband, and traveling to new cities.